Terms of use

1. Who we are

Packio Comply is provided by Packio P.C., Thessalonikis 75, 183 46 Moschato, Greece, General Commercial Registry (G.E.MI.) no. 183071501000, email info@getpackio.com, tel. +30 210 4446 487.

These terms govern the use of the Packio Comply application and services. The Greek text prevails over this English translation.

2. What Packio Comply offers

Software and a service that help businesses identify their extended producer responsibility (EPR) obligations for packaging in the EU countries where they sell, keep a register of packaging and orders, prepare registrations and declarations, and receive deadline reminders. Each result shows the version of the rules it is based on.

What each plan includes (markets, term, price) is what is shown when you order.

3. For businesses only

The service is only for businesses and professionals. By accepting these terms you confirm that you act for a business and are authorised to bind it.

4. What Packio Comply is not

• It is not a law firm and does not give legal advice. Information is indicative and does not replace legal advice.
• Packio is not an authorised representative nor a collective or individual compliance scheme, and does not take over your obligations as a producer. You remain responsible for your compliance.
• Results depend on the data you give us and on the law, which changes. Where the application says “needs a check” or “to confirm”, confirm before you act.

5. Your account

Keep your sign-in details safe, give accurate information, and you are responsible for the users you invite to your company. If you signed up through a partner's link (e.g. an agency or accountant), that partner can view your company's data in the application.

6. Prices, payment, renewal

• Prices are those shown when you order, excluding VAT. VAT is added as the law requires. Payment is by card through Stripe and Packio issues an invoice.
• Monthly and yearly subscriptions renew automatically at the end of each period unless you cancel before renewal from the Plan & billing page. Cancellation takes effect at the end of the period you have paid for. One-off plans cover what the order describes.
• A price change for an active subscription is emailed to you at least 30 days before the renewal it applies to.
• Amounts paid are not refunded, unless Packio does not provide the service you paid for or the law provides otherwise.

7. Representatives and third parties

Where a country requires an authorised representative, you can ask Packio to put you in touch with an independent representative. The request is free and does not oblige you. Packio passes on your details only after you authorise it. The mandate, the fee and the representative's work are agreed directly between you and the representative. Packio is not a party and is not responsible for the representative's work.

Links to authorities, registers and schemes lead to third parties; Packio is not responsible for their content.

8. Your data

The data you upload stays yours. You allow us to process it only to provide the service to you. We do not sell it. Processing of personal data is described in the Privacy Policy.

9. Acceptable use

You may not use the service unlawfully, share your access with anyone outside your company, bulk-copy or resell its content, bypass security measures or upload malicious software.

10. Availability

We make reasonable efforts to keep the service available but do not guarantee uninterrupted operation. There may be interruptions for maintenance or for reasons beyond our control.

11. Liability

To the extent the law allows, Packio's liability is limited to the amount you paid in the last 12 months and does not cover indirect loss or lost profit. This limit does not apply where the law does not allow liability to be limited, in particular for intent or gross negligence (Article 332 of the Greek Civil Code).

Packio is not responsible for consequences caused by inaccurate or incomplete data you gave, or by steps you took without the check the application asks for.

12. Intellectual property

The software, rules database and texts of Packio Comply belong to Packio. While your plan lasts you may use them for your business. You may use freely the reports you create for your company.

13. Suspension and termination

You may stop using the service at any time. Packio may suspend or end access for non-payment or breach of these terms after notifying you and giving you reasonable time, unless the breach is serious or urgent.

14. Changes to these terms

For material changes we inform you by email or in the application at least 30 days before they apply. If you disagree, you can cancel your subscription before they apply.

15. Governing law

These terms are governed by Greek law. The courts of Athens have jurisdiction over any dispute.

16. Contact

Packio P.C., Thessalonikis 75, 183 46 Moschato, Greece, General Commercial Registry (G.E.MI.) no. 183071501000, email info@getpackio.com, tel. +30 210 4446 487.